English
Sign Up
Affiliate Support

How can I escalate my BKASH, NAGAD, ROCKET, UPAY, TAP or OK WALLET pending deposit?

Step 1. Make sure that the deposit channel that you have chosen was either BKASH, NAGAD, ROCKET, UPAY,TAP or OK WALLET
NAGAD PAYMENT CHANNEL SAMPLE
NAGAD PAYMENT CHANNEL SAMPLE
BKASH PAYMENT CHANNEL SAMPLE
BKASH PAYMENT CHANNEL SAMPLE
For EPAY payment channel, please click on this link for the instructions:
https://qwerty.mcwinfo.com/how-can-i-escalate-my-epay-pending-deposit/
For BONASA payment channel, please click on this link for the instructions:
https://qwerty.mcwinfo.com/how-can-i-escalate-my-bonasa-pending-deposit/

2. Please open this link and enter the required information: https://mcwlink.co/mcw-bdt-escalating-deposits.
Enter the reference Id, Agent number and select BKK.
For agent number : Please remove the first zero at the beginning of the agent number.

2. Please open this link and enter the required information
3. Once you enter all the infomation, please click Search.
3. Once you enter all the infomation, please click Search.
4. Please provide a valid email address so that we can send you an update about your pending deposit. Any valid email address can be used to receive the notification.
4. Please provide a valid email address so that we can send you an update about your pending deposit. Any valid email address can be used to receive the notification.
5. Enter your player id.
5. Enter your player id.
6. Please enter the phone number associated with your player account, which you used for cashing out. Please remove the zero at the beginning of the phone number.
6.Please enter the phone number associated with your player account, which you used for cashing out. Please remove the zero at the beginning of the phone number.
7. Click “CLICK to Upload” to attach the deposit slip.
7. Click "CLICK to Upload" to attach the deposit slip.
8. Ensure to allow any restrictions showing so you can access the pictures on your mobile device.
8. Ensure to allow any restrictions showing so you can access the pictures on your mobile device.
9. After uploading the deposit slip, please click Submit.
9. After uploading the deposit slip, please click Submit.
10. Your deposit has been successfully reported. You will receive an email notification confirming that your deposit has been escalated. Additionally, you will be notified if you entered incorrect details or if the transaction requires a video for further review
10. Your deposit has been successfully reported. You will receive an email notification confirming that your deposit has been escalated. Additionally, you will be notified if you entered incorrect details or if the transaction requires a video for further review
11. If you receive an email and requesting you to submit a video, please contact live chat or Affiliate support for assistance.
11. If you receive an email and requesting you to submit a video, please contact live chat or Affiliate support for assistance.

Currency and Language